Shipping & Returns
Shipping
All Freeform durable goods ship internationally from Fort Worth, TX. We carefully pack your order to ensure it ships securely and affordably. When you check out, you'll find a variety of shipping options including:
• Local Pickup (Fort Worth, TX)
• FedEx Ground
• FedEx Express Saver
• FedEx Express 2Day
• FedEx Express Overnight
• DHL International Express
We guarantee your order will arrive in good condition. If for some reason anything is damaged in shipping, reach out to us as soon as possible. We will make it right.
Generally, FedEx Express orders received before 12:00 pm CST ship the same day. If you need your order by a certain day, please let us know in the order details. FedEx Ground orders typically ship within 2 business days.
INTERNATIONAL: International recipients are responsible for any duties, fees, or taxes charged by destination countries.
Shipping Delivery projections shown at checkout are estimates. We make every reasonable effort to ship orders in a timely manner.
Returns
We stand behind every Freeform product we sell. Each handmade item is carefully inspected three times before shipping. It doesn't happen often, but each year, a handful of items go out and are sent back.
The vast majority of returned stands are sent back because they are purchased for the wrong card reader or incorrect iPad model. If you're purchasing a stand for use with an app that uses the iDynamo5 card reader, be sure to purchase the Freeform iDynamo Stand.
Some iDynamo enabled POS apps include:
- ShopKeep
- Lightspeed
- InStore
- Talech
- Breadcrumb
- Rezku
- Revel
- Lavu
This is NOT a complete list. Most of the above retailers offer wireless card readers. If you plan to use a wireless chip card reader, consider the Freeform Frame Stand.
Freeform products can be returned or exchanged for any reason within 30-days. Returns may be subject to a 15% restocking fee. Shipping charges are non-refundable and buyer pays for return shipping.