Frequently Asked Questions

Information on the Magtek iDynamo 5 is available here. These are tied to your specific software provider (ShopKeep, Vend, Lightspeed, etc.) so be sure to get the physical card reader from your software provider.

Information on Square's basic credit card reader is available here. These are small but mighty. We have merchants using the Freeform stand for hundreds of transactions a day with these powerful card readers. 

Square also makes a wireless Chip and Pin reader. This connects to your iPad wirelessly via Bluetooth and also works really nicely. These can only be purchased through Square. 

You can download a template showing the suggested hole locations for your Freeform Stand. This guide includes hole locations for your cable management (optional) and securing the stand to your counter (recommended).

We always recommend stands in commercial spaces be affixed to the surface they’re sitting on. Freeform stands are very stable, but this protects them from being accidentally knocked over. Every Freeform Stand has a hole drilled in the base for you to bolt or screw the stand to your counter. 

Keep in mind: you won’t be mooring a boat to the stand so don’t over tighten the stand to your counter. Over tightening your stand can damage the stand.

Freeform stands also feature a unique magnetic base. Magnetic bases will “stick” to cash drawers or any other steel/magnetic surface. Keep in mind, magnetic bases will not stick to stainless steel because stainless steel is only nominally magnetic, if at all. 

If you’re not able to bolt through your counter or set the stand on a metal surface, lots of users have used double-sided VHB tape to affix the stand to their counters.

Freeform is actively working on a wooden frame stand (and maybe a few other options...) to support the third generation iPad Pro 12.9" with face recognition. Contact us if you're looking for this stand!

Freeform is proud to offer a stand compatible with the legacy iPad 2/3/4. That said, we always encourage our users to consider the iPad Air when evaluating this option. iPad Air offers a substantial performance increase over the older iPad 4. It's also an extremely cost effective option on the seconds ("used") marketplace. We'll continue to offer this option on all iPad FRAME stands for the foreseeable future. 

At this time, Freeform is not considering an offering to support the iPad mini as part of our wood offerings. If you're interested in a wholesale purchase for the iPad Mini, reach out to us and let's talk about your project!

Freeform has developed a number of solutions for Android and Windows tablets including: Samsung Galaxy Tabs, Acer 10.1" tablets, and Surface Pro Tablets.